Refund policy
Thank you for shopping at ContaDeCerveira!
We offer refunds and/or exchanges within the first 30 days of your purchase. If 30 days have passed since the date of your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
Your item must be unused and in the same condition that you received it.
The item must be in its original packaging.
To complete the return, we require a receipt or proof of purchase.
We only offer refunds for items sold at the regular price; items on sale cannot be returned.
If the item in question was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange something for an identical item, please email us at ourivesariacostavnc@gmail.com and send the item to:
Items Not Covered
The following items are not covered by the return policy:
Gift cards
Some health and personal care items
Partial refunds are granted (if applicable).
Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or lost refunds
If you haven't received a refund yet, check your bank account first. Then, contact your credit card company; it may take some time for your refund to be officially credited.
If you have already done all of this and still haven't received your refund, please contact us at ourivesariacostavnc@gmail.com
Shipping
Please do not send the product back to the manufacturer. It should be sent to the following address:
You will be responsible for paying the shipping costs for returning the item.
Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your product to reach you may vary.
Please note that we cannot guarantee that we will receive your returned item.